15 Ağustos 2012 Çarşamba

first assigment -evaluation-



İt was a great way to explain customer satisfaction with the VİP vans because these are the places that satisfaction is needed for later usage and comfort. The examples of services in the van were explanatory.



I agree that customer satisfaction and companies trustworthy has a relation. Customers that are not happy telling more than the ones that are happy was a new information to me and an interesting one since 22 of unhappy customers tell while 4 happy ones do.



My friend choose explaining customer satisfaction with dissatisfied customers. And the picture showed openly that dissatisfied customers are more important in the negative way. The paragraph was easy and fun to read.

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